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Have questions? About biscuits? About shipping? We tried to list all the questions you might have. Take a look at the frequently asked questions below – and if you can’t find what you’ve been looking for, contact us and we’ll help!

About the biscuits

Exactly what it says on the package. We don’t have any hidden ingredients – everything that’s listed on the package, is in the biscuits. Nothing more, nothing less. The order of the ingredients depends on their quantities in the biscuits. For more information about our ingredients, please see here.  

Every bag is labelled with batch number, production, packing and best before date. We recommend you feed our biscuits within 28 days of receiving them, but they can be consumed for longer (please check on the bag). 

The biscuits come in a resealable, compostable stand-up pouch and can be stored in these. Key is that the biscuits are stored in a dry place and not in direct sunlight or next to a heat source, as this will compromise the best before date. 

 

As a tip: We usually keep our biscuits in an airtight glass jar on the kitchen counter – for ease of access. 

Yes they are! We’re baking regularly in our own kitchen in NW6 to ensure you get fresh biscuits when you order them. This also means that we have total control over the process, from sourcing ingredients as locally and ethically as possible to packaging and posting.

Our biscuits are designed for dogs, so we can’t recommend feeding them to cats. Please keep the Tooth Fairy biscuits well away from your cat, as they contain cloves and those are poisonous to cats. 

Absolutely! We only use human-grade ingredients – sourced locally and organic wherever possible. 

Each biscuit has their own ingredient list on the product page. They are 100% human-grade and natural and you will never find artificial colours, additives or chemical preservatives in our biscuits.

Payment & shipping

We accept all major credit and debit cards via Stripe. In addition, we accept ApplePay and GooglePay. If you have any questions about payment and shipping, please get in touch! 

We ship using Royal Mail 2nd class. For single orders of a Taster pack, we charge £1.15, orders of 1 or two bags of biscuits have delivery costs of £1.85 and larger orders cost £2.40 or 3.49 for delivery. Free delivery on all orders weighing over 1kg.

We aim to dispatch all orders within 48 hours which are then shipped via Royal Mail. Delivery date will depend on your location, although UK orders are expected to arrive between 3-5 days of your order date. You can get in touch with us if you have any questions regarding expected delivery date.

We offer local delivery – in NW6 and some surrounding areas. If you live in NW6 or closeby, please email us your postcode and we will send you further instructions! Orders weighing over 1kg automatically qualify for free delivery.

We also offer free local delivery (NW6 and parts of the surrounding postcodes). Please get in touch via woof@poppetandfloof.co.uk for more information.

Unfortunately, we don’t at the moment. But we’re hoping that we soon can, so please watch this space if you’re hoping to get our biscuits and reside outside the UK. 

Yes, we accept returns within 14 days of purchase. Please get in touch with us at woof@poppetandfloof.co.uk for more information. Please note that cost of returns is payable by the customer and you will not be eligible for refund on any original shipping cost. You can find our full information on our returns and refunds policy here.

We want to ensure you are 100% happy with your purchase, so please let us know as soon as possible if there is an issue with your order.

We try our best to pack all the treats as securely as possible. However, once they are shipped, it is out of our control how they are handled.

Summer breaK!

Please note that we're closed from 1-17 July.
Orders placed during this time will be processed after 18 July.

We're back on

18 July